Save Time - Reduce Returns

Increase Efficiency - Smart Store


Privacy Policy

Reduce Time on Repeat Messages

Now you can set up a template for each type of customer issue. Save time by using Keywords to manage all your customer email messages.


1-Button Order Cancelation

Easy one button cancellation. Send Email to the customer with the option to cancel the order. If canceled, the action will sync to store.


View Customer Message Status

View message status within the app. See if the message is pending or canceled, each message sent out will be logged with a status monitor.

How to use

On the customer's order page you can now send automated messages by using your own custom tags

Setting up

Step 1: Create a Template

Fill out:

  • Template Name
  • Email Heading
  • Email Body
  • Option to add "Cancel Button" to email
  • If YES add "Cancel Button" Fill out Cancel Section text box

Review: You can review created Templates in "View Templates"

Step 2: Create / Link Tags

Fill out:

  • Create an Internal Tag name - To keep things organized
  • Create a Tag - This will be the key to use to trigger/send the automated Email message
  • Link Template - Link the template from Step 1 as the automated email to send
  • Only one Template per Tag is allowed

Review: You can review and edit created Tags links under "View Tags"

Step 3: View/Manage

  • View current order status
  • View log of the message sent
  • If an order has been canceled by the customer from the email it will have the status of "Canceled Order"
  • If the Auto-Sent message was sent, and no response from the customer status will be "Pending"
  • Create a Test Order
  • Put Store on Test mode
  • Create an order using a real email address
  • On the order page add your created tag
  • Confirm email sent on the Status Page
  • Confirm email was received to your inbox as customized