AUTOMATED MESSAGE

Save Time - Reduce Returns

Increase Efficiency - Smart Store

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Reduce Time on Repeat Messages

Now you can set up a template for each type of customer issue. Save time by using Keywords to manage all your customer email messages.

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1-Button Order Cancelation

Easy one button cancellation. Send Email to the customer with the option to cancel the order. If canceled, the action will sync to store.

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View Customer Message Status

View message status within the app. See if the message is pending or canceled, each message sent out will be logged with a status monitor.

How to use

On the customer's order page you can now send automated messages by using your own custom tags

Setting up

Step 1: Create a Template

Fill out:

  • Template Name
  • Email Heading
  • Email Body
  • Option to add "Cancel Button" to email
  • If YES add "Cancel Button" Fill out Cancel Section text box

Review: You can review created Templates in "View Templates"

Step 2: Create / Link Tags

Fill out:

  • Create an Internal Tag name - To keep things organized
  • Create a Tag - This will be the key to use to trigger/send the automated Email message
  • Link Template - Link the template from Step 1 as the automated email to send
  • Only one Template per Tag is allowed

Review: You can review and edit created Tags links under "View Tags"

Step 3: View/Manage

  • View current order status
  • View log of the message sent
  • If an order has been canceled by the customer from the email it will have the status of "Canceled Order"
  • If the Auto-Sent message was sent, and no response from the customer status will be "Pending"
  • Create a Test Order
  • Put Store on Test mode
  • Create an order using a real email address
  • On the order page add your created tag
  • Confirm email sent on the Status Page
  • Confirm email was received to your inbox as customized